Objective:

The article examines the objective, findings, and clinical context described in Putting AI Into Practice.

Approach:

• Panel discussion: At the 2026 American Academy of Ophthalmology meeting, administrators and technology experts discussed current and emerging AI uses in ophthalmology practice management.
• Operational example: Alexandra Acabá Berrocal described using an AI platform to track staff credentials and make practice information accessible to employees.
• Training example: Veronica Plessinger described converting existing presentations on policies, procedures, and standard operating procedures into an interactive training website and app with a chatbot.

Key Findings:

• The panel described AI tools appearing in existing vendor platforms as well as in newer services, including call handling and ambient documentation.
• Berrocal said credential tracking reduced her administrative mental load and gave staff quicker access to institutional information.
• Plessinger said her training resource was intended to help build knowledgeable clinical teams and improve efficiency before increasing staffing overhead.
• Panelists emphasized that AI adoption involves learning about both the technology’s benefits and its risks, and requires guardrails.

Interpretation:

The discussion presented AI as an emerging practice-management tool for administrative tasks and staff education, with human oversight and safeguards remaining important.

Limitations:

• The context provides panelists’ examples and views, not a formal study or measured outcomes.
• The supplied excerpt ends during Plessinger’s description, so further details of her chatbot and other panel discussion points are unavailable.

Sources:

• Provided article context: “Putting AI Into Practice”